Returns and exchanges
The returns and exchange policy is only applicable to purchases made directly on www.keepersclubthelabel.com
Returns
You can return your order within 14 days (for local orders) and 30 days (for international orders) upon receiving your order. Returned items must be purchased directly from keepersclubthelabel.com with original tags still attached and be free from wear, stains, odors or any condition that would prevent the item(s) from being sold as new. Items will be inspected upon reaching us.
- Each order is only valid for one-time exchange.
- Returns/exchanges are not allowed for Sale item or orders using promotional codes
Please email us at hello@keepersclubthelabel.com with your order number if you need to process a return
Store credit refunds
Once the products are returned successfully, the refunds will be made via store credits in the form of a giftcard with the value of your item.
Store credits are valid for 6 months upon from the date of issue
Defective or incorrect items
Here at Keepers club, we are committed to ensure all items are in good condition before shipping but we apologise if sometimes an item slips through our quality checks
Please email us at hello@keepersclubthelabel.com for assistance
Shipping returns
Shipping costs will be paid for by us if returning a defective/incorrect item.
For all other returns, shipping costs will be paid for by the customer.
Returns
You can return your order within 14 days (for local orders) and 30 days (for international orders) upon receiving your order. Returned items must be purchased directly from keepersclubthelabel.com with original tags still attached and be free from wear, stains, odors or any condition that would prevent the item(s) from being sold as new. Items will be inspected upon reaching us.
- Each order is only valid for one-time exchange.
- Returns/exchanges are not allowed for Sale item or orders using promotional codes
Please email us at hello@keepersclubthelabel.com with your order number if you need to process a return
Store credit refunds
Once the products are returned successfully, the refunds will be made via store credits in the form of a giftcard with the value of your item.
Store credits are valid for 6 months upon from the date of issue
Defective or incorrect items
Here at Keepers club, we are committed to ensure all items are in good condition before shipping but we apologise if sometimes an item slips through our quality checks
Please email us at hello@keepersclubthelabel.com for assistance
Shipping returns
Shipping costs will be paid for by us if returning a defective/incorrect item.
For all other returns, shipping costs will be paid for by the customer.